Casella Waste Systems

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Reviews

• Bohemian Moon

  Aug, 10 2018
  ★ ★ ★ ★ ★
  Ultimately a 5 star. Out garbage service out of Canandaigua disappeared after using them for over 7 years. :::POOF:::: They were there one week and then they never showed up again. I obviously needed to find another service and pickings were slim. I contracted with Casella - actually pretty grateful I had finally found someone that came to our area - and waited for them to deliver our bins.
  
  They did not. For literally two weeks, despite calling them at the Geneva offices almost everyday asking WTH was going on. They first said that they were delivered. Then they said that they couldn't get a hold of the delivery guy but would and would get back to me. Which they did not. I did this dance with them for almost two weeks while my garbage piled up outside and the weather warmed. I finally made a last ditch effort and called corporate, by-passing the office from which I had ordered the service.
  
  From there, corporate actually had someone come out that evening and pick up my garbage. Poor guy, picked it up in what looked like his personal van. The next morning they delivered bins. The corporate customer service then followed up with me to make sure they were delivered. The next pick up day - which was the next Monday, the truck came and picked up our garbage and I haven't had a problem since. It's been almost a year.
  
  So maybe the trick is to call their corporate office? Or call their corporate office and actually get a customer service representative that takes pride in their work and is actually in it to help? I don't know. What I do know is that my story ends successfully. Which is a good thing because they're just about the only more honest gig for my location.

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